Due to the current pandemic, we are experiencing slight delays with our fulfillment center and shipping carriers.
1. Order Processing Time
All our orders are processed and shipped out within 3 business days.
After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.
Please allow 24 to 48 hours for the tracking information to update.
2. Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order has shipped, we can not alter the shipping address.
3. Shipping Methods, Costs, and Delivery Times
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. However, there is shipping on all orders $100.00 and over throughout the store.
We provide 4 shipping options:STANDARD SHIPPING for [FREE] [EXPRESS SHIPPING] for $4.99, (except on orders over $100 storewide).
The shipping methods and delivery times per region are represented by the following table:
|Country or Region||Standard||Express (Business days)|
|USA||7-9 Business days||3-5 Business days|
|Canada||8-10 Business days||5-7 Business days|
|Europe||12-14 Business days||7-9 Business days|
|Australia||12-14 Business days||6-8 Business days|
Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.
4. Shipping Restrictions
Sadly, we are unable to ship your order to a PO BOX or to MILITARY APO ADDRESSES.
5. Packages Damaged, Lost, or Missing While in Transit
If you suspect your parcel became lost or missing while in Transit, please contact us by email. We will contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or give you a full refund.
If your package has arrived damaged, contact us, return the damaged package/product and we will provide a replacement or refund as soon as possible.
6. Returns and Refunds
6.1 Return Due To Change of MindCairibedbath.com will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item.
The item must be returned to us in the original packaging, unopened, and unused.
The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.
6.2 Warranty ReturnsCairibedbath.com provides a 90 day warranty period.
If you would like to submit a warranty claim, the claim should be submitted within 90 days of you receiving the package.
The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim has been satisfied.
Upon receipt of the package containing the products identified in the warranty claim, we will process your warranty claim within 7 days.
For our full Returns and Refunds policy, we refer you to https://cairibedbath.com/pages/refund-policy.
7. Customer Service
For questions, support, problems, or warranty claims, please contact us by email at https://cairibedbath.com/pages/contact-us.